If your business has ever received numerous calls from telemarketers, you know how disruptive they can be to your productivity –especially when you receive at least four or five calls each day. From mass automated voicemails and auto dialer software to phone scam “robo-calls” and the flagrant disregard of the Do Not Call Registry, seeing an anonymous number calling your personal cell phone or business line on an ongoing basis can be an extremely frustrating experience. Like most business owners, you are probably wondering how to stop telemarketing calls from ruining your efficiency.
The Do-Not-Call Implementation Act of 2003 was designed to address the pesky nature of automated voice messaging systems and auto-call software and reduce the potential for phone scams. Even with that act in place, many companies still have to spend a lot of time, money and effort trying to find a solution to the eternal question of “how to stop telemarketing calls from plaguing my business.”
One of the many ways that nefarious phone scams get your business’ number is through what is known as “number oversharing.” These organizations know that keen small business owners and entrepreneurs are eager to acquire new leads and grow their client base by distributing their contact information. Many of these business leaders give out contact details without a moment’s hesitation. Sadly, in doing so, the possibility of your business’s number finding its way into the clutches of a shady company who will try to exploit you will increase exponentially over time.
If you are sick of repeatedly receiving unwanted phone calls, or if you suspect a phone scam is attempting to target you, there are a couple of things you can do. If you haven’t already done so, the first thing you must do is to register all of your business’s phone numbers with the FTC’s Do Not Call Registry. You can either do this online or by calling 888-382-1222 from each phone you wish to “save.” However, although registration is permanent, this solution is not bullet-proof; debt collectors, charities, political organizations, and other outside forces are still free to call you at any time, even if you have enrolled specific phone numbers into the Registry. Also, companies with which you have done business in the last year and a half are still allowed to call you.
When you receive a call and the number shows up as “UNKNOWN,” your best bet is to let the call go to voicemail. If they do not leave a voice message, this typically indicates there wasn’t a human operator calling in the first place, and that it was a robo-call. Many phone carrier’s offer a call-blocking function to prevent future calls from any number, so take advantage of this handy option whenever possible. There is also a lot of great information at the Privacy Rights Clearinghouse that may be able to assist you.
If you receive a voicemail from a trusty source but do not want them calling you, return their call and ask to be put on their internal Do Not Call list. All legitimate organizations are required by law to keep and maintain their own internal list, and they will have to pay steep fines for failing to do so. On the other hand, if a voicemail is left by a doubtful source, it is always worth your time to report scam phone calls or suspicious phone calls by filing a complaint. In many cases, these are vague, yet somewhat threatening voice messages that talk about your credit score, bank account or mortgage. In situations such as this, it is always wise to go straight to the source and directly contact your lender. DO NOT visit websites or call any phone number that the voice message mentions.
At Affordable Messaging, we can lend a hand with many different business communication resources. For email distribution, Blast Voice broadcasting, conference call, and voice messaging solutions, please contact us online or call 877-216-9224 today.